1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.
• You will receive an email or SMS confirmation once your order is packed and ready for dispatch.

2. Shipping Time

Shipping time depends on your location:

Within India

• Standard delivery: 3–7 business days
• Remote areas may take slightly longer

International Shipping

• Delivery times vary by country, customs and courier conditions
• Estimated delivery: 7–21 business days

We work with trusted courier partners to ensure safe and timely delivery.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.
• Any customs duties, import taxes or local charges for international orders are the customer’s responsibility.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS. You can follow your package in real time until it reaches your doorstep.

5. Delivery Attempts

If the courier is unable to deliver:

• They will attempt delivery 2–3 times
• If unreachable, the package may be returned to us 
• Re‑shipping charges may apply for a second attempt 

6. Damaged, Missing or Wrong Items

If your order arrives damaged, incomplete or incorrect:

• Contact us within 48 hours of delivery
• Share photos or videos of the issue
• Keep the product and packaging intact until we review the case

We will arrange a replacement or refund after verification.

7. Delays Beyond Our Control

We are not responsible for delays caused by:

• Weather conditions
• Courier issues
• Customs checks
• Natural disruptions
• Incorrect address provided by the customer

We will always support you and coordinate with the courier, but some delays are outside our control.

8. Address Accuracy

Please ensure your shipping address, phone number and pin code are correct. We cannot replace or refund orders lost due to incorrect address details provided by the customer.

9. Contact Us

For any shipping‑related questions, reach us at: support@regloow.com

We’re here to help.