Refund & Returns
We Stand Behind Our Products
Not happy? We offer a full 30-day money-back guarantee — no questions asked.
How to Return
Three Simple Steps
Contact Us
Email support@regloow.com within 30 days of delivery with your order number and reason for return.
Send It Back
We'll provide a return address. Pack the item securely and send it back. We recommend tracked postage.
Get Refunded
Once we receive and inspect the item, your refund is processed within 5–7 business days to your original payment method.
What We Cover
Return Eligibility
Eligible for Refund
- Unopened product returned within 30 days
- Product arrived damaged or faulty
- Wrong item sent by us
- Significant difference from product description
- Unsatisfied with results (30-day guarantee)
Not Eligible
- Returns requested after 30 days of delivery
- Products that have been fully consumed
- Damaged by misuse or improper storage
- Free gifts or promotional items
Full Policy
Refund & Returns Policy
30-Day Money-Back Guarantee
We are confident in the quality and efficacy of our products. If for any reason you are not satisfied, we offer a full money-back guarantee within 30 days of your delivery date.
How to Request a Return
To begin a return or refund request, email our customer support team at support@regloow.com with your order number, the product name, and a brief description of the issue. We aim to respond within 24 hours on working days.
Return Shipping
For items that are faulty, damaged, or incorrectly sent by us, we will cover return postage costs. For change-of-mind returns, the customer is responsible for return shipping charges. We recommend using a tracked service as we cannot be responsible for items lost in transit.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–7 business days. Refunds are made to the original payment method. Please allow additional time for your bank to process the credit.
Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with a photograph of the damage. We will arrange an immediate replacement or full refund — including shipping costs — at no charge to you.
Exchanges
We do not currently offer direct product exchanges. If you wish to receive a different product, please return the original item and place a new order.
Contact
For any questions about returns or refunds, contact us at support@regloow.com. Our team is available Monday–Friday, 9am–5pm GMT.