1. Information We Collect

We collect information in two ways:

A. Information You Provide Directly

This includes: 

• Name
• Email address
• Phone number (if provided)
• Shipping and billing address
• Order details
• Messages sent to our support team.

B. Information Collected Automatically

When you browse our website, we may collect: 

• Device information
• Browser type
• IP address
• Pages visited
• Time spent on the site
• Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate about purchases, updates or support
• Improve our website and product experience
• Send optional newsletters or product updates
• Prevent fraud and maintain security
• Respond to customer queries
• Provide batch verification and lab documents when requested

We do not sell your information. We do not share your data with third parties for marketing.

3. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Improve loading speed
• Analyse website traffic
• Enhance shopping experience

You can disable cookies in your browser settings, but some features may not work properly.

4. Payment Information

We do not store your full payment details. All payments are processed securely through trusted third‑party payment gateways.

These gateways follow industry‑standard encryption and security protocols.

5. Sharing of Information

We may share your information only with:

• Shipping partners (to deliver your order)
• Payment processors (to complete transactions)
• Technical service providers (for website functionality)
• Legal authorities (only if required by law)

We never share your data for advertising or resale.

6.Data Security

We use reasonable technical and organisational measures to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Alteration

While no system is 100% secure, we take privacy and safety seriously and continuously improve our protections.

7. Your Rights

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (where legally allowed)
• Opt out of marketing emails
• Request details about how your data is used

To exercise these rights, contact us at support@regloow.com.

8. Data Retention

We keep your information only as long as necessary for:

• Order processing
• Legal compliance
• Customer support
• Business operations

After that, data is securely deleted or anonymised.

9. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing information.

10. Children’s Privacy

Our website and products are not intended for individuals under 18. We do not knowingly collect information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately when posted on this page. Continued use of the website means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, reach us at: support@regloow.com